REFUND / RETURN / EXCHANGE POLICIES:
Because of the nature of most items and/or services sold on this website, we have a VERY strict set of policies regarding returns, exchanges, cancellations and refunds. These policies are firm, and are not negotiable in any manner or for any member. Your use of this website, including making purchases from this website, indicates your willful acknowledgement of and agreement to these policies as they are posted. If you do not agree to the policies as provided below, please do not submit purchases from this website.
BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS OF SALE. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH SMOOTH-ON, INC. (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, GOODS BY APPLICABLE LAW OR (D) ARE OUTSIDE OF THE 48 CONTIGUOUS STATES.
REFUNDS FOR LAYAWAY SERVICE;
We do NOT under ANY circumstances, allow refunds for Layaway service fees. For a description of Layaway service fees, see the Layaway Payment Policy. Therefore, if you are not 100% certain that understand and willfully agree that under no circumstances will we allow for the refund of a Layaway service fee, then please do NOT purchase our Layaway services.
Only in the event that your Layaway order has not yet been processed and shipped will the Layaway service fee be eligible for a refund. Providing that your Layaway order has not yet been dispatched and shipped, then you may cancel your Layaway service order and be eligible for a refund of the Layaway service fee. Once a Layaway order has been shipped, the service fee will no longer be eligible for a refund.
Under certain conditions, and where exact specifications and requirements are met, we will allow for refunds of payments made towards the payoff installment payments of any Layaway service. For a description and clarification of Layaway service fees, Layaway installment payments, and the differences between the two, see the Layaway Payment Policy.
Refunds (if eligible) for Layaway installment payments MUST be requested before to 11:59 pm EST on the date of the Layaway expiration. If a refund request for installment payments is not submitted BEFORE the Layaway expires, then those payments will not be eligible for a refund and any request for refund will NOT be authorized.
REFUNDS FOR BANKNOTE PURCHASES
Refunds (if eligible) for Banknote purchases MUST be requested within three (3) business days of receipt of delivery for your banknote order. If a request for refund of a banknote purchase is not requested within three business day, then your order will NOT be eligible for a refund under ANY circumstances.
If you wish to request a refund for a banknote purchase, you must first request approval for RMA (Return Merchandise Authorization) of your order prior to returning your order. Any order that is returned without an approved RMA will be denied for return, exchange or refund.
All returned orders absolutely MUST include everything included in your original shipment, including but not limited to the complete order of banknotes purchases, all documents and packing slips, and any additional items such as bonus gifts included with purchase. Any returned package that does not include all original items will be denied an authorized return for exchange or refund. All free samples of currency, items of gold, silver, or other free gifts that were a part of your order, must also be returned and in the exact condition they were received.
After your return is safely returned, we will examine your returned merchandise for authentication of goods. All returned banknotes MUST be returned in the EXACT same condition in which they were delivered to you. All returned banknotes MUST have the EXACT SAME serial numbers we have documented for your banknote purchase. We DO record and document all banknotes sold in all banknote purchases. Returned orders which may include banknotes containing serial numbers that were not issued by our office will be denied for a return, exchange, or refund.
RETURNS & REFUND PENALTY FEES
Any banknotes which are returned damaged or in a degraded state will not be eligible for an equal value exchange or complete and full refund> Such returns of damaged or degraded goods will be subject to a damaged good penalty fee to account for the lesser value of the degraded banknote condition. The damage goods penalty fee would be equal to a standard "Buy Back" fee of banknotes in the condition equal the damaged or degraded notes returned.
If any items of value are missing from a returned order, such as silver, gold, copper, free banknote samples or other any other items, the approved refund amount will be subject to a penalty fee equal to the replacement cost of the missing items.
There will be a standard Restocking fee of 10% of order total for any and all orders returned for reasons of buyers remorse or mistake purchases made by the buyer. Only in the event that we should ship the wrong items in your purchase will the Restocking Fee be waived from a returned order.
If we shipped and delivered the wrong products in your purchase and your RMA has already been approved, then you may request a return postage prepaid shipping label form our office. We will promptly mail you a return envelope with prepaid return postage and a tracking number for you to return your order. Only in the event that we did not ship the wrong items will we NOT be responsible for payment of the return shipping expenses to return your order.
If we did ship to you the correct purchase, then the buyer will be responsible for all return postage shipping expenses, AND safe delivery and return of the returned items. When the buyer s responsible for the safe return of any returned item, then Banknote Pros / Cheapest Dinar shall not be responsible or financially liable for the safe and secure delivery of your returned merchandise.
APPROVED REFUNDS & DISBURSEMENT OF PAYMENT
Once a refund/return is approved, your refund will be processed within 3-5 BUSINESS DAYS, not including weekends or ANY Banking Holidays. After your refund is approved and processed we will mail your refund to you as per the posted mailing guidelines. If available, we will provide tracking information so that you may monitor the delivery of your refund payment.
Each payment type will have it's own refund procedures and processing time. Please familiarize yourself with our refund policies BEFORE you commit to a purchase, if you are not satisfied the refund/return policies for any specific payment type, please choose an alternate payment option.
Refunds for payments submitted by means of personal check, money order, US Postal Money order, or a Bank check / cashiers check, will be refunded (if eligible) in the form of a certified bank check. Refunds (if eligible) will only be made payable to the payees name on record with the order as having submitted the payment.
Refunds (if eligible) will be mailed ONLY to the BILLING address within your account shown in the order details AT THE TIME OF PURCHASE. Refunds (if eligible) will mailed via USPS Certified delivery with signature confirmation. Refunds (if eligible) over $300 USD will require an adult signature, with picture ID verification for delivery acceptance. Refunds (if eligible) over $500 USD will require Photo ID restricted delivery acceptance. Therefore the ONLY person whole will be authorized to sign for the delivery acceptance of the refund will be the person who submitted the payment at the time of purchase.
STORE CREDIT IN LIEU OF REFUND
If a buyer chooses, they may at their own discretion choose to have any refund of funds applied as either a store credit or applied to an exchange order or replacement order.
If you choose to receive your refund in the form of a store credit, we would need to receive a written email correspondence showing this request. Store credits can be used directly from your account and applied towards the purchase of any goods or services we have available. Store credits do not expire, and remain in your account until you decide to use them at a future date.
Store credits can NOT however be turned in for any cash value, even when those credits are applied in lieu of a refund for a returned purchase. once store credits have been applied to your account, your refund will be marked as being successfully paid in full.